Privacy Policy

Last updated: 25 March 2026

This policy explains how KiwiArcadeHub Limited ("we", "us") collects, uses, stores, and shares personal information when you use kiwiarcadehub.com (the “Service”), in line with the New Zealand Privacy Act 2020.

1) Personal information we collect

  • Account: username/display name, email address, password hash, age/consent flags (if collected), preferences.
  • Gameplay: game progress, scores, achievements, in-game settings, match/session identifiers.
  • Device & analytics: IP address, device identifiers (where available), browser type, pages/events, approximate location (from IP), cookies/local storage.
  • Support & communications: messages you send us, attachments, and troubleshooting details.

We may also receive information from service providers (e.g., analytics, hosting) in aggregated or event form.

2) How we use your information

  • Provide and operate the Service (accounts, gameplay features, leaderboards).
  • Maintain security, prevent fraud/abuse, and enforce our terms.
  • Improve performance and user experience (analytics and testing).
  • Respond to support requests and send important service messages.
  • Meet legal obligations and handle disputes.

3) Sharing and disclosures

We do not sell personal information. We may share it:

  • With vendors who help us run the Service (e.g., hosting, analytics, email, customer support) under confidentiality and security obligations.
  • If required by law, court order, or to protect rights, safety, and security.
  • In connection with a business transaction (e.g., merger/asset sale) with appropriate safeguards.

4) Cookies and analytics

We use cookies/local storage for sign-in, preferences, and measuring usage. You can control cookies through your browser settings; some features may not work without them.

5) International transfers

Our service providers may process or store information outside New Zealand. When we transfer personal information overseas, we take steps to ensure it is protected in a way that is comparable to New Zealand privacy standards (for example, contractual protections and access controls).

6) Retention

We keep personal information only as long as needed for the purposes described above, including legal, accounting, and security needs. We may retain de-identified or aggregated data for analytics.

7) Security

We use reasonable safeguards to protect information (such as access controls, encryption in transit where supported, and monitoring). No method of storage or transmission is completely secure.

8) Your rights (New Zealand)

Under the Privacy Act 2020, you generally have the right to request access to, and correction of, personal information we hold about you. If you think we have not handled your information properly, you can complain to us and/or the Office of the Privacy Commissioner (privacy.org.nz).

9) Contact us

KiwiArcadeHub Limited

Level 12, Harbourview Business Centre, 21 Queen Street, Auckland 1010, New Zealand

Email: contact@kiwiarcadehub.com

NZBN 9429051783641 • GST No. 131-942-857